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Frequently Asked Questions

  1. What is SnaffleUp?
  2. How does it work?
  3. How much does it cost?
  4. Do I have to sign up to browse the items?
  5. Why do I have to put my postcode in?
  6. How large can my uploaded photos be?
  7. How long will my item appear for?
  8. How many times can I display an item?
  9. What happens if I arrange collection and change my mind about the item?
  10. Can I donate live animals?
  11. Can I donate electrical goods?
  12. Do I have to pay for postage?
  13. Can I leave things on the doorstep?
  14. Will I get lots of emails alerts?
  15. Can I suggest a new feature or category for the web site?
  16. Can I return the items?
  17. What happens if the item is not collected?
  18. What happens when an item is collected?
  19. Are you international?
  20. Will anyone see my personal details without my permission?
  21. Why should I bother?
  22. Couldn't I just donate items to my local charity shop?
  23. What makes you different from other recycling websites?

1: What is SnaffleUp?

SnaffleUp is a service that promotes the recycling of unwanted but still useful items. We make it simple for you to donate the stuff that is cluttering up your home rather than throw it away. This makes a small but crucial difference to the environment by reducing the growing problem of landfill.

The SnaffleUp website also makes it simple for you to find useful items in your area for free. Search for a particular item in your area or browse what’s on offer by category – you can even get emails when something you’re on the lookout for becomes available. Not only do you get free stuff, you too are doing your bit to help environmental waste by recycling second-hand items.
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2: How does it work?

Donating items: If you have an item you no longer need that’s still in good shape, why not save it from landfill by giving it to a new owner. Simply Sign up or Login at the SnaffleUp website, click Get ‘Rid of Stuff’, enter a few words describing the item > click ‘Save’. It’s a good idea to provide a picture as well as describe the item as fully as possible – this helps people find it during their search. If someone likes the item, they will contact you via the email of your choice to arrange collection.

Finding items: Use SnaffleUp to find a specific item in your area for free. Simply type-in your postcode and the item you’re looking in the keyword box at the top of the page. Or, if you fancy a browse of what’s on offer, search the categories in the menu to your left. Each item you select comes with a map of where it’s located (to keep collection fees at a minimum) and an easy way to contact the owner.

Arranging collection: Once you’ve found an item you want, you simply send a quick email to the person donating the item to arrange for collection (any postage fees will generally be payable by you).
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3: How much does it cost?

Everything is free! All items are donated for free and there is no charge for using SnaffleUp. The only cost you may have is as a receiver is if you want to arrange delivery of an item by post. If you are collecting an item, you might have transport costs. For this reason, SnaffleUp lets you choose a geographic area when you search for items to keep your collection costs at a minimum.
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4: Do I have to sign up to browse the items?

All items can be browsed and viewed without registration. You only need to sign up to SnaffleUp when you find an item you want to save from landfill. This allows you to email the donator and arrange collection.
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5: Why do I have to put my postcode in?

Your postcode lets people know how far they would have to travel to collect the item.
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6: How large can my uploaded photos be?

The picture should be no greater than 2 MB. This should allow you to use a normal digital camera picture without having to use image resizing software.
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7: How long will my item appear for?

Items are displayed on the SnaffleUp website for 30 days. You can relist them easily without adding the item description a second time. After an item has been successfully donated, it’s important to mark it as ‘Collected’ on the display page so that you don’t receive emails from people who think the item is still available.
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8: How many times can I display an item?

You can choose to relist an item as many times as you wish.
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9: What happens if I arrange collection and change my mind about the item?

If you change your mind about taking an item, you should let the donator know as soon as possible. They can then relist the item for recycling.
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10: Can I donate live animals?

Live animals cannot be donated.
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11: Can I donate electrical goods?

Electrical goods can be donated. As a receiver, for full safety it’s a good idea to get electrical items checked by a qualified electrician before use, since once the item is in your possession it becomes your responsibility.
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12: Do I have to pay for postage?

Postage costs are decided between the donator and the receiver, however it is generally the case that the person receiving the free item will pay for the postage fee. SnaffleUp has a postcode search facility and map on each product page to help you decide on collection costs when browsing items.
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13: Can I leave things on the doorstep?

Collection arrangements are made between the donator and the receiver.
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14: Will I get lots of emails alerts?

You determine the amount of emails you receive. You can choose to receive email based on your searches for specific items or get general alerts when new things become available in your area.
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15: Can I suggest a new feature or category for the web site?

SnaffleUp want to save as many items as possible from landfill. If you have any suggestions on how we can improve, you’re welcome to use our easy Feedback Service.
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16: Can I return the items?

People donate items because they no longer find them useful, so it’s unlikely they will want you to return them. If you no longer want the item and it’s still useful, why not continue making a difference in reducing the landfill problem by donating it yourself for recycling on the SnaffleUp website.
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17: What happens if the item is not collected?

If an item is not collected, you can simply relist it for recycling on the SnaffleUp website. You won’t even have to retype the description.
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18: What happens when an item is collected?

When an item is collected we ask you to mark it as 'Collected' on the website. This will stop any further emails to you and let us know how many items we have successfully kept out of landfill.
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19: Are you international?

At the moment SnaffleUp is only available in the UK, however developments are underway to expand the service abroad.
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20: Will anyone see my personal details without my permission?

We can guarantee that no-one will see your personal details without your permission. Any information you share with a donator or receiver is at your own discretion.
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21: Why should I bother?

SnaffleUp believe there are too many potentially useful items going to landfill every minute in the UK, creating a growing waste problem which harms the environment we live in. The more people get involved in recycling, the more we can make a difference – small efforts can accumulate to become big achievements!
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22: Couldn't I just donate items to my local charity shop?

Yes, charity shops are also an excellent way for you do your bit. We at SnaffleUp simply want to provide an additional service to promote the recycling of useful items. Most charity shops can't accept electrical items however, so we’re glad to be able to fill this gap in recycling services.
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23: What makes you different from other recycling websites?

SnaffleUp differs from other recycling sites by offering a more user-friendly experience. The website has an ongoing improvement policy focused around a forum that lets users post suggestions for improving the site, which can then be voted for by other members of the SnaffleUp community.
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Missing FAQ?

We’re always looking to improve our recycling efforts. If you’ve a question you want answered, simply complete the following form:

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